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  Questions?
Sales:
(702) 990-2304
Customer Service:
(702) 990-2304
Email: customerservice@rxscribe.net
sales@rxscribe.net
Fax: (702) 974 3687
 
 
 
  1. What is your price per line?
  2. What do I need to get started?
  3. How do we access the system?
  4. What is your Turn-Around-Time?
  5. What about Turn-Around-Time for stats?
  6. Is completed transcription available online?
  7. How do I know the information is secure?
  8. How often I will be billed? Where do I get the information regarding my billing?
  9. What if I want to change the setup of my reports?
  10. Where do I find my reports on my computer? Where are they stored and how I can access them?
  11. What if I lose my internet connection while the dictations are being uploaded or documents are being downloaded?
  12. How can I reach your office?
  13. My handheld is not working? What should I do?
  14. I need a report as STAT. How do I get that?
  15. How can I search the records in my database?
  16. Some of my reports don't have the correct patient name or date of service inside the reports. What happened?
  17. How long are you going to maintain my records in your database?
 

1. What is your price per line?

 

In order to give an accurate estimate, please contact us directly as there are many variables regarding the line rate.

 
 

2. What do I need to get started?

 

Computer, Internet, and a digital handheld recorder. The recorder can be purchased from Rx Scribe or the vendor of choice. Typically we can be up and running within 24hrs of initial set up.

 

3. How do we access the system?

 

Access the system from anywhere, anytime. All that is needed is a secure Internet connection.

 
 

4. What is your Turn-Around-Time?

 

Average Turn-Around-Time is next business 12-24 hours.

 

 

5. What about Turn-Around-Time for stats?

 

2, 4, and 8hr TAT for STAT reports. Please contact us for price details.

 
 

6. Is completed transcription available online?

 

Yes, anytime, through a secured Internet connection.

 
 

7. How do I know the information is secure?

 

RxScribe utilizes the latest in security technology to safeguard privacy, including firewalls and SSL 128-bit encryption.

 
 

8. How often I will be billed? Where do I get the information regarding my billing?

 

Our typical billing cycle is biweekly, however net 30 is available. Please contact us for more information.

 
 

9. What if I want to change the setup of my reports?

 

You can customize the reports to whatever format works best for you. If you don't have a template, our staff can build one to suit your needs.

 
 

10. Where do I find my reports on my computer? Where are they stored and how I can access them?

 

All your records and dictations are stored in a DATABASE on your computer. You can access them with our Software's Query feature.

 
 

11. What if I lose my internet connection while the dictations are being uploaded or documents are being downloaded?

 

Don't worry! Our application was designed around this issue, if you lose your Internet connection while processing the data, it will automatically fix the problem the next time you connect to our server and complete the data transfer.

 
 

12. How can I reach your office?

 

Email or phone (702.990.2304), our customer support team will get back to you as soon as possible.

 
 

13. My handheld is not working? What should I do?

 

First, please:

  • Check the Batteries. Most often, the battery replacement will take care of the problem.

  • Make sure that the Hold Button is not switched on (Olympus DS 320 and DS 330 Handheld recorders). If you are unsuccessful, contact us directly.

14. I need a report as STAT. How do I get that?

 

In the Physician Hub application you can check any report status as STAT, which will be delivered on priority as requested TAT. In case you forgot to check that option while uploading dictations, please E-mail us directly.

 
 

15. How can I search the records in my database?

 

The query options provided in the client software will let you search the database for your records by the patient's first or last name, both first and last name, by the physician or by the date of service.

 
 

16. Some of my reports don't have the correct patient name or date of service inside the reports. What happened?

 

It is important that you send us a list via Email or Fax with patient's name, date of service and any other demographics that you need on your report. If you chose not to send a list, the dictator should spell patient's first and last name in your dictation. Failing to do the above may lead to an incomplete report.

 
 

17. How long are you going to maintain my records in your database?

 

You can choose the term of the archival period. We offer the standard 3 months at no cost or extended archival (6 months, 1 year or more) available at an additional cost. Please contact our office for pricing.

 
 
 
Sales:
(702) 990-2304
Customer Service:
(702) 990-2304
Email: customerservice@rxscribe.net sales@rxscribe.net Fax: (702) 974 3687
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